Privacy Policy

PRIVACY POLICY

Exactimators | exactimators.com

Effective Date: April 8, 2026 | Last Updated: August 23, 2026

Exactimators (“we,” “us,” or “our”) operates the website located at https://exactimators.com (the “Site”). This Privacy Policy explains the types of information we may collect, how we use and protect it, when it may be disclosed, and the choices that may be available to Site visitors and clients.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our Site.

a) Information You Provide to Us

When you submit a contact, project-estimate, or free-estimate-review form, we may collect:

Your full name, company name, email address, and telephone number
The property ZIP code or general project location
Project type, estimate type, and preferred contact method
Insurance-company and claim-number information you choose to provide
Project descriptions, questions, and concerns about an existing estimate
Uploaded estimates, photographs, measurements, scopes, and other supporting documents
Your acknowledgement of the limitations stated on the applicable form

Please do not submit Social Security numbers, payment-card information, account passwords, or other information that is not reasonably necessary for us to evaluate or perform the requested estimate-writing service.

b) Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and third-party analytics tools, including:

IP address and general geographic location
Browser type and version
Pages visited and time spent on each page
Referring URLs (how you arrived at our Site)
Device type and operating system

c) Payment Information (Future)

We do not currently collect payment information on our Site. When payment functionality is added in the future, all transactions will be processed through a secure, PCI-DSS-compliant third-party payment processor. We will never store your full credit card or banking details on our servers. This policy will be updated prior to any payment features going live.

2. How We Use Your Information

We may use the information collected through the Site to:

Respond to inquiries and communicate about requested services
Review submitted project information and determine what documentation may be needed
Perform preliminary estimate reviews and agreed estimate-writing services
Prepare, review, revise, and deliver project-related work
Maintain service, communication, security, and delivery records
Troubleshoot form submissions and email-delivery problems
Improve the Site, forms, content, and user experience
Analyze website traffic and performance using Google Analytics
Monitor search visibility and indexing through Google Search Console
Prevent misuse, spam, fraud, or security incidents
Comply with applicable legal, accounting, and regulatory obligations

We do not use submitted project documents to make insurance-coverage decisions, adjust claims, or negotiate settlements. We do not sell or rent personal information. We do not currently send marketing newsletters; contact information submitted through the Site is used primarily to respond to the inquiry or provide the requested service.

3. Cookies and Tracking Technologies

The Site uses cookies and similar technologies for necessary website functions, consent-preference management, security, and analytics.

Necessary Cookies

Necessary cookies support essential Site functions and consent-preference controls. These cookies may operate without optional analytics consent where permitted by law.

Analytics Cookies

The Site uses Google Analytics through Site Kit by Google to understand general website usage, such as pages visited, traffic sources, device categories, approximate geographic information, and form-completion events. Google Analytics processes information according to Google’s privacy and data-processing terms.

Cookie Preferences

CookieAdmin provides the Site’s cookie notice and preference controls. Visitors may accept, reject, or customize optional cookie categories through the banner and may revisit those choices using the floating consent-settings control.

Browser settings may also be used to block or delete cookies. Restricting cookies may affect certain Site features or the accuracy of analytics reporting.

For more information about Google’s privacy practices, visit: https://policies.google.com/privacy

4. How We Share Your Information

We do not sell, rent, or trade personal information.

Information may be processed or disclosed only as reasonably necessary:

To website-hosting, email, SMTP-delivery, analytics, cookie-management, security, backup, and technical-support providers that help us operate the Site and communicate with users
To prepare or deliver services requested by the client
When required by law, legal process, court order, or governmental authority
To protect the rights, property, security, or safety of Exactimators, its clients, Site users, or others
In connection with a business transfer, reorganization, or similar transaction, subject to applicable legal requirements

These providers may process information only to the extent necessary to perform the applicable service or as otherwise permitted by law.

5. Data Retention

Contact Form 7 transmits submitted form information through the Site’s email system. Exactimators does not use Flamingo or another form-inbox plugin to create a separate searchable archive of submissions in the WordPress database.

Outgoing website emails and related delivery information may be temporarily stored in GoSMTP email logs for up to one month for delivery verification and troubleshooting.

Received inquiries, uploaded documents, email correspondence, and related records may be retained in Exactimators-controlled email accounts or business files for as long as reasonably necessary to:

Respond to the inquiry
Evaluate or perform the requested service
Maintain project and communication records
Satisfy accounting, legal, security, or dispute-resolution needs
Establish, exercise, or defend legal rights

Information that is no longer reasonably necessary may be deleted or anonymized, subject to legal obligations and routine backup or technical-retention cycles.

Google Analytics information is retained according to the settings of the connected Analytics property and Google’s applicable policies.

6. Data Security

Exactimators uses reasonable administrative and technical measures intended to protect information submitted through the Site. These measures include HTTPS encryption, authenticated SMTP email delivery, restricted WordPress administrative access, software maintenance, security controls, and hosting backups.

Access to submitted project information is limited to persons who reasonably need it to respond to an inquiry, evaluate an assignment, perform requested services, maintain the Site, or satisfy legal and business obligations.

No website, email system, file transfer, or electronic-storage method is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security. If you believe information submitted through the Site may have been compromised, contact us promptly.

7. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it. If you believe we may have collected information from a child under 13, please contact us.

8. Your Privacy Rights

Depending on your location and subject to applicable law and exceptions, you may have rights concerning your personal information, including the right to:

Request access to certain personal information we maintain about you
Request correction of inaccurate information
Request deletion of information that is no longer required
Withdraw consent where processing is based on consent
Object to or request limits on certain uses of information
Receive information about applicable disclosure practices
Submit a complaint to an appropriate privacy or regulatory authority

Exactimators does not sell personal information.

To make a privacy request, contact info@exactimators.com or use the Contact page. We may need to verify your identity before completing a request and will respond within the period required by applicable law.

9. Third-Party Links

Our Site may contain links to third-party websites, including the Xactimate/Verisk website and other industry resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Exactimators

Website: https://exactimators.com

Phone: 1 (859) 948-2075

Contact Form: https://exactimators.com/contact/

We are committed to resolving any privacy concerns promptly and transparently.

This Privacy Policy describes Exactimators’ current website and information-handling practices. It does not constitute legal advice or a guarantee of compliance with every law that may apply in every jurisdiction. Exactimators may obtain qualified legal advice when required for specific operations, clients, or jurisdictions.